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Foundation for Endangered Languages

What if your credit card payment is refused?

If your credit card payment is refused the transaction is nearly always rejected by your own credit card issuer. Most of the time the failure is due to one or more of the following causes:
  • You have not entered your name as it is known by your credit card company (e.g., spelling of your first name, omitting or inserting extra initials or middle names, omitting or inserting titles)
  • You have not entered your postcode and address as it is known by your credit card company (e.g., you used your work address instead of your private address)
  • You have not entered your CVV/CVC code or an incorrect one
When WorldPay contacts your credit card company to ask for authorization of the payment they will send them your name and address. If there are too many mismatches between what WorldPay sends and what your credit card company knows about you, the transaction will be labelled as suspicious and refused.

Very often leaving address and/or CVV/CVC code blank does not cause any problems, but WorldPay seems to trust some countries more than others, and performs extra checks before the payment can be authorized in case the card issuer and/or the shopper's IP address are located in what they see as a suspicious country.

If everyting fails ...

Just in case you can't make the credit card payment work we recommend you to use a SEPA transfer if you have a bank account in the European Economic Area, or to use Wise.com to make your payment if you live elsewhere. We strongly recommend to avoid international bank transfers as bank charges tend to be outrageous, and we request you to pay them all (i.e. all charges at both ends).