Shipping and Returns

Membership	Membership fees are not refundable
Publications	Shipping by surface mail is free of charge. The cost of shipping by air mail is always indicated on the order form. You can cancel or return your items up to seven days after you receive them. If you cancel your order before dispatch, we will fully refund your payment. If you cancel or return your order after dispatch, we will refund your payment, less any postage, packaging and bank charges, after you return the item(s) to us in unused condition (you are responsible for any postal charges for the return).
Conferences	Conference registration fees paid directly to the conference organisers or through FEL are not refundable, unless this is explicitly stated on the home page of the conference.
Donations	Donations are not refundable.